Effective Date: 1 October 2025

Company Name: FATIN MALIK EMPIRE

Registration No.: 201903319613

Registered Address: No. 72, Lorong Santuari 17, Taman Santuari, 14000 Bukit Mertajam, Pulau Pinang, Malaysia

Email: fatinmalik46@gmail.com

1. Introduction

This Return & Refund Policy explains how Fatin Malik Empire handles product returns, exchanges, and refunds for purchases made through our official Fatin Malik Empire website.

We are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied, please review the following terms and conditions that apply to returns and refunds.

2. Eligibility for Returns

You may request a return or refund if:

• The item received is defective, damaged, or incorrect; or

• The item is unused, unopened, and in its original packaging.

To qualify for a return:

• You must notify us within 7 days of receiving your order.

• Proof of purchase (Order ID or Invoice) must be provided.

• The product must be returned in the same condition as received.

Please note: Products purchased during promotional sales, clearance, or bundled offers are non-returnable and non-refundable, unless defective or damaged.

3. Non-Returnable Items

The following items are not eligible for return or refund due to hygiene and safety reasons:

• Skincare and cosmetic products that have been opened or used.

• Items without original packaging or tampered safety seals.

• Gift cards, samples, or promotional items.

4. Return & Refund Process

If your product meets the eligibility criteria:

1. Contact our Customer Care Department via email at fatinmalik46@gmail.com within 7 days of receiving the item.

2. Provide:

• Order ID / Invoice Number

• Clear photos or videos of the product issue

• Description of the problem

3. Our team will review your request and respond within 3 business days.

4. If approved, you will be given the return shipping instructions.

5. Once we receive and inspect the returned item, a refund or replacement will be issued.

5. Refund Methods

Approved refunds will be processed via:

• Original payment method (credit/debit card, online banking, etc.), or

• Store credit / voucher (upon customer request).

Please allow 7–14 business days for refund processing, depending on your bank or payment provider.

Shipping fees are non-refundable, except where the return is due to our error (e.g., wrong or defective item).

6. Exchange Policy

Exchanges are allowed only for the same product if it arrives defective or damaged.

If the requested replacement is unavailable, you may choose:

• A refund, or

• Another product of equal or lesser value (subject to stock availability).

7. Damaged or Defective Items

If your order arrives damaged or defective:

• Notify us within 48 hours of delivery.

• Include supporting evidence (photos/videos) and your order details.

• We will investigate the issue and arrange a replacement or refund according to our policy.

8. Responsibility

Once the parcel has been handed over to the courier, Fatin Malik Empire is not liable for delays or loss caused by the courier.

Customers are responsible for providing accurate shipping information.

For international shipments, all customs duties, import taxes, or additional fees are the responsibility of the recipient.

9. Contact Information

For any return, refund, or exchange enquiries, please contact us:

📧 Email: fatinmalik46@gmail.com

📍 Address: No. 72, Lorong Santuari 17, Taman Santuari, 14000 Bukit Mertajam, Pulau Pinang, Malaysia

🕓 Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM (MYT)